• 0408 591 098

 

🎄🎄🎄 Our hearts are filled with love & gratitude this holiday season and it’s all because of you! Thank you for your support in 2024 - it means the world to us ðŸŽ„🎄🎄

📣 Christmas Holiday Update ðŸ“£

📣 Dispatch 2024. All orders placed before 18th December 2024 have been dispatched (unless we have individually spoken to you)

📣 Holiday closure. We close on Friday 20th December 2024 and re-open on Monday 6th January 2025. However, we will have a small team in production & dispatch to continue making chocolate & shipping orders in the first week of January. This means that when our full team returns on Monday 6th Jan we won’t have a large backlog of orders to dispatch.  

📣 January orders. We encourage you to place your orders for January stock this week or by using the wholesale portal during the break as we do expect a rush of orders, so the earlier we have these the better. 

 ðŸ“£ Customer service. Our customer service team will be out of office over the holidays. The last day being Monday 23rd December and first day back Monday 6th January. We ask for your patience during this period and will get back to you in the first week of January. 

 ðŸ“£ Dispatch & Shipping. Once you have placed your order you will not receive an order confirmation or invoice for payment until your order is ready for dispatch! We aim to dispatch within 2 business days from receipt of your order (excluding Friday). Minimum order value is $300 ex GST and Freight Free minimum $3,000 ex GST (excludes WA, SA & International orders)

Home Australian Info

Australian Info

 

  •   Pricing listed is in Australian dollars exclusive of GST (this will be calculated at checkout).

 

  •  Products must be ordered in increments of carton/container quantity. This excluded twin packs, Lover's Box, Chilli Choc Hearts and Nutty Ones.

 

  •  Minimum order value of $200 per order.

 

Helpful Hints

 

Shipping

All orders will be sent out as soon as possible after processing, generally 2-7 days after. We use overnight shipping to metro areas within Australia.

 

Shelf-life

Our Lovers box has a shelf life of 2 months, this is due to the packaging and the mixed flavours.

  • Singles and twins have a shelf life of 8 months
  • Chilli Choc Hearts have a shelf life of 6 months
  • Salted Caramel range has a shelf life of 4 months
  • Mylk and Dark Drops have a shelf life of 12 months
  • Higher Being has a shelf life of 18 months
  • Our unpackaged range may spoil quicker depending on storage conditions.

We will not be liable if chocolates are not stored correctly.

 

Shipping In Hot weather

 

Storage

When storing our chocolates, please do not move the chocolate from a cold to hot environment, this will cause condensation to form.

 

Cooler boxes

Due to the high cost, we do not use refrigerated shipping. However we do offer “cooler boxes” with reusable ice packs for shipping to locations where extended exposure to high ambient temperatures is likely to result in melting.

 

Timing

We always assess local weather conditions and may hold back an order for a couple of days to avoid the risk of melting (e.g. products sitting in a courier depot over the weekend).

 

Care instructions

If your package is warm to the touch when it arrives, you can place your chocolate in the fridge for 1-2 hours to help it set.

 

FAQ's

Can I change an order after it has been placed?

Once payment is successfully submitted, the order will be finalised, and no further changes can be made. Before completing your payment, please check carefully that the order summary shows the correct items, order quantities, postal address and contact details.

 

Can I place an order for an item that is currently out of stock?

We currently do not have a back-ordering system in place. Our website is a good reference for updates on when products are expected to be available; alternatively you can contact our Customer Services team and we will be happy to provide further details.

 

Refunds

Due to Loco Love being a perishable food item, we do NOT offer any refunds.

 

 

Information

Contact information

  • Address: 63 Centennial Circuit, Byron Bay, NSW, 2481, Australia
  • Contact name: Loco Love Chocolate
  • Email: sales@locolove.com
  • Phone: 0408 591 098
2024 © Cin7 Americas, Inc. ALL rights reserved.