Are your chocolates gluten free and dairy free?

Where does your cacao come from?

What is your chocolate sweetened with?

We use organic coconut blossom sugar and nectar and believe that this is a superior sweetener to cane sugar. We also use organic brown rice syrup in a few flavours and organic dates in our Salted Caramel Crunch. All of these are naturally derived and our bars contain no artificial sweeteners.

Are your chocolates vegan?

Yes all of our bars are vegan!

 Storage & Care

How do I store my Loco Love?

If the weather is hot, please place your chocolates in the fridge until it cools. It general is best to store chocolate in a cool dark spot, please ensure it is in an airtight container. This way no moisture or odours will change the appearance and taste. If chocolate melts and then hardens again, it may appear chalky in appearance. This is because it has partially or fully “fallen” out of temper. The Chocolate is still fine to eat and perfectly nutritious, however, you may experience a different mouth feel.

 
Online Orders

What if I am not there to receive my order?

Your order should be absolutely fine providing that it is not left out in a hot and sunny location. If it’s a warmer time of year we suggest that you send it to a location where someone can receive the package. Through out the summer months we ship with ice packs to ensure our products arrive as beautiful as when they left our factory. Chocolate is heat sensitive so we cannot guarantee the products to arrive in perfect condition in the warm months, so if they arrive a little soft place them in the freezer for an hour, they may not look as beautiful but they will still taste the same. All online orders have Authority to Leave at customers provided shipping address.

What if I want to return my purchase?

At Loco Love we stand behind the products we sell and hope that you are more than satisfied with your goods. All products intended for consumption are non-refundable and we do not accept returns. Due to the nature of chocolate and the hot Australian climate we can not guarantee that your order will be in perfect condition, we do our very best with ice packs and packaging to protect the goods. Though often it is out of our control if the courier is delayed.

What if the item is out of stock?

While we always aim to provide you with what you want, occasionally an item in high demand or out of season may be unavailable. We’re always happy to help you find a replacement product.

I would like to become an affiliate of Loco Love and would like to promote your products online can I do this?

If you are interested in promoting our products further and believe you have a loyal fan base in line with our ethics and interests, please email us and we can chat. Please note that we get a lot of requests like this, so it may take some time for us to get back to you. The more you can tell us about you and your fans the better. We look forward to hearing from you.